ADR Systems


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Jennifer W. Morrow, MDR is the Executive Director, Commercial Division at ADR Systems of America, LLC. She has been working in the alternative dispute resolution field since 1995 and completed her Master’s Degree in Dispute Resolution in 2000. Having mediated cases herself, Ms. Morrow brings a wealth of knowledge and experience to her role as Executive Director. She oversees the day-to-day operations of the Commercial Division, consults with law firms and companies on the effective use of mediation, arbitration and all types of dispute resolution processes including complex, multi-party case management.

ADR Experience and Qualifications

  • Executive Director, Commercial Division, ADR Systems of America, LLC, 2005 – present
  • Faculty and Senior Consultant, Northwestern University School of Continuing Studies Dispute Resolution Program, 2003 – present
  • Conciliator, Archdiocese of Chicago, Office of Conciliation, 2003 – 2007
  • Senior Dispute Resolution Consultant, JAMS, 1993 – 2003
  • Mediator for Van Nuys, Beverly Hills and Los Angeles, CA Court Mediation Programs, 1997 – 2000
  • Systems Design: Design and implementation of internal and external conflict management and dispute resolution programs
  • Clause Drafting: Assist lawyers and their clients with drafting effective dispute resolution clauses for commercial contracts
  • Training and Education: Course design and delivery of Continuing Legal Education (CLE) Programs for lawyers, judges and business professionals
  • ADR Practice Development: Guide neutrals in key practice development areas including marketing, skills development and client services
  • Experience in business management, marketing and executive-level sales

Representative Mediations

  • Cultural and gender conflicts
  • Multi-party conflict involving private school management and athletic program management
  • Multi-party staff and senior management conflicts in large, not-for-profit organizations
  • Condominium Association and Landlord/Tenant disputes
  •  Large group facilitations involving community, school, faith, budget and construction issues

Honors, Memberships and Professional Activities

  • Member, American Bar Association, Dispute Resolution Section, 2002-present
  • Member, Chicago Bar Association, 2014-present
  • Member, Executives’ Club of Chicago, 2003-present
  • Member, Legal Marketing Association, 2001-2007
  • Adjunct Professor, Graduate and Undergraduate Program in Conflict Resolution, North Central College, Naperville, IL, 2002-2005
  • Board Member, International Academy of Dispute Resolution, Chicago, IL, 2006-present
  • Past Board Member and Program Chair, Association for Conflict Resolution (ACR), Chicago chapter, 2003-2007


  • Leadership is a Full Contact Sport: Dealing with Conflict in the Workplace, NCSEA Annual Leadership Forum
  • Managing the Cost of Conflict: Mediation, Arbitration, or Litigation?, NCSEA Annual Leadership Forum
  • Nuts and Bolts of Commercial Arbitration, Women’s Bar Association of Illinois in conjunction with the Illinois Judges Association
  • Gender in Mediation, Chicago Bar Association, Young Lawyers Section
  • Mediation FAQ’s, Chicago area law firms
  • Arbitration FAQ’s, Chicago area law firms
  • Building an ADR Practice, Chicago Bar Association, ADR Section
  • Building an ADR Practice, Association for Conflict Resolution, Chicago Chapter
  • Mediation, Archdiocese of Chicago (40 hour course approved by Cook County Circuit Court)
  • Early Intervention: Facilitation, Mediation and Employment Disputes, Society for Human Resource Management Annual Symposium
  • ADR for the Small Business Owner, Leadership Academy, Illinois Chamber of Commerce
  • Anatomy of Conflict, Episcopal Church Annual Symposium


  • Teaching Negotiation in the Workplace,” 2005, Harvard Program On Negotiation
  • Family and Divorce Mediation Certification Course; 2005, Northwestern University School of Continuing Studies


  • MDR (Master’s Degree in Dispute Resolution), Pepperdine University School of Law, Straus Institute for Dispute Resolution
    • Dispute Resolution Fellow
    • Teaching Assistant
    • Merit Tuition Scholarship
  • BFA, University of Iowa

For more information about ADR Systems, read Our Story.

Judge McNamara was instrumental in settling a very difficult and contentious case. Although I disagreed with certain (not all) of Judge McNamara’s legal positions, she expressed her opinions in a way that got my clients to focus on other things besides their dissatisfaction. There was nothing but bad blood between the parties, and Judge McNamara appealed to the better nature of both sides to resolve their differences. These intangibles, plus her experience, social skills, and ability to translate the process to the parties in an understandable way from a judge’s perspective, were all instrumental in settling the case.

John P. Quall, Esq.Law Office of John P. Quall